Our Guide to Getting the Most from a Website Launch

website-launch-buzz

Launching a new website can feel like earning a degree or having a baby. It is a big deal and you beam with pride and people are generally happy and encouraging.

A website launch can be a great marketing opportunity, here’s how to NOT let it go to waste. Here are our best website launch ideas gleaned from hundreds of launches,

Let People Know About Your New Look

If you have people that come to your website often, it might help to ease them into a new and unfamiliar experience. Change can be a great thing but (often) people don’t like change.

Launch Ideas to Spread the News

  • Make sure to build the excitement internally first! Share the new website launch company-wide first and your employees can become a “street team” for also sharing in the following action items.
  • Email people – this can be one-by-one to your closest clients and peers or more generally to an email list
  • Write a blog post announcing the site launch. You can then link to this in your email from above
  • Share the news on Social Media (LinkedIn, Facebook, Twitter)
  • Add a link in your email signature mentioning the launch
  • Is there local or industry PR you could reap? (think chamber of commerce, local newspapers, and industry associations)
  • Try a good ol’ Press Release

Don’t forget stakeholders, vendors, and collaborating companies!

It might even be good for buy-in to ask for feedback at different stages of a launch.

Having a new site is a great excuse to reconnect with customers or people you haven’t touched base with in ages. In relationship marketing, having legitimate touchpoints is so helpful. People want to know you care about them and most people are truly encouraging if things are going well for you.

Commemorate the Launch Occasion

Your new website was a big investment for your team in terms of planning, building, and launching – at all points, your team was likely very involved in the process. There is a lot of emotional investment from all the blood (hopefully not!), sweat, and tears. So make a big deal of this occasion.

We really don’t recommend breaking a bottle of champagne over a laptop…

However, it might be a great excuse to throw a company party or at least break out some cupcakes. One recent launch the company held an employee picnic complete with silly games, cupcakes, t-shirts, and company-branded sunglasses!

Don’t Be Afraid to Communicate the “Why” for Your New Website

What you do with communicating “why you rebuilt your website” will vary by industry. Our industry and personal preference tends toward the highly transparent side. For example, maybe you built your site to reach new customers or target market. Or maybe you realized your old site wasn’t doing everything it could to best serve your existing ones.

Don’t be afraid to point out the new areas that you worked hard to improve. Here are some to jumpstart your thinking….

  • Better mobile or tablet experience for the X% of your traffic that is using a smaller screen device.
  • Product lines or service offerings changed?
  • Easier ways to contact the right person
  • Added an area of documentation or FAQs?
  • Do you now have a blog or an email blast list?

Timeline of a Well-Executed Website Launch

Like a wedding or birthday party, what you do before and after execution is almost as important as the actual event. Here is how our agency tends to approach launches:

1. Pre-Launch Teasing
It might be fun to share coming soon notes on Social Media or in email newsletters. Make this fun, use memes, clever graphics, and show some humanity gosh darnit.

2. Pre-Launch Review
This is when your key team is reviewing the website and making sure the messaging is on-point, there are no glaring spelling errors or broken user paths. This is a great opportunity to get more of the company that wasn’t directly involved in the process invested in the new site and excited about the new website that is about to launch.

3. Soft Launch
Your technical team (maybe us!) will actually stand up the new site. For some launches there is a period of DNS propagation that can take anywhere from 30min to 48 hours. Our preference is late evening and even Friday night soft launches if possible In the Soft Launch period you might send the link to a wider circle of employees, key partners, and your best customers.

4. Launch!
This is the day you really start to make noise! Host your party, share the news, get pumped up.

5. Post Launch 
Make sure to quickly squash the inevitable spelling errors and bugs that crop up. Monitor the analytics. And then keep improving the site – don’t let it go stale!

Bonus:
Our team works off of a massive launch checklist (we’ll share soon!) but one thing to make sure you do is to make note of the launch date so you can compare traffic, leads, etc. We usually make an annotation in the Google Analytics for the website launch.

Use your website launch to boost your company’s energy level, self-esteem, and client relationships. Have ideas to share? Please comment below.

What Does “WordPress for Enterprise” Really Mean? – Extending WordPress

wordpress-enterprise

We previously addressed the fact that there isn’t exactly a WordPress Enterprise edition. However, you will regularly see people talking about “WordPress for Enterprise”. What does this mean? How does this differ from “WordPress for bloggers”?

In this post, we’ll look at how you would approach extending WordPress for an enterprise site.

A Different Approach to How WordPress is Extended

When using WordPress to develop your website, the core software can be extended in two ways:

  1. Via plugins
  2. Via your active theme

This extension of capabilities is the same for both blogs and large enterprise websites. However, there is a key difference when approaching extension for enterprise websites – the intentionality of the extension.

Intentional, Custom Development

It would be a gross misuse of resources to custom-develop every feature built for an enterprise website on WordPress. However, custom development is far more common for enterprise-level websites.

For these sites, we don’t want to piece together a feature that is “kinda what you need” using a variety of different plugins. We want to build exactly what you need in the cleanest way possible. This greatly reduces the potential points of failure for the ongoing maintenance of your site and means running your site is much more enjoyable.

Custom Development Security

When doing custom development, there should always be an intentional review for security best practices. For example, when developing any sort of user interaction, a careful review of every action should consider:

  • Capability – Does the user have permission to perform this action?
  • Intentionality – Is the user intending to perform this action?
  • Validation / Sanitization – Am I getting the type of content that I’m expecting?
  • Escaping – Is the content I’m outputting safe to display?

Tip: There are some great engineering standards that I’ll commonly reference when building out features for client projects. 

Careful Vetting of Plugins

There will also be free, open-sourced plugins (there are almost 50k free plugins!) as well as premium plugins used on an enterprise website. For a typical WordPress website, this can be a pretty haphazard process. Search for the feature you want and install the plugin!

But, for enterprise websites, the plugins used will be carefully vetted. Among other factors, a few key things need to be considered:

  • Popularity of the plugin (e.g. how many times has it been downloaded)
  • Reputation of the plugin (what does a Google search reveal)
  • Reputation of the plugin developer 
  • Update history of the plugin (how often and when was the last update)
  • User review history of the plugin
  • Plugin support history (take a look at the support tab threads – is the developer responsive? Are there many problems?) 

The goal is to have all code that extends the default WordPress functionality on your site to be secure and performant. This is a crucial foundation to have set when we start to factor in the considerations needed for hosting and maintaining WordPress for Enterprise.

Sign up for the LimeCuda Zest to learn more about…

Considerations for Hosting and Maintaining WordPress for Enterprise Websites.

2 Real-World Ways to Build Thought Leadership on Your Company Blog

thought-leadership-company-blog

In a previous post, we covered what Thought Leadership is and why it is important for your business. Now, we’d like to dive in a little deeper here and give you a few tips on how you can build your reputation as a Thought Leader using your personal or company blog.

1. Answer the Questions Your Audience is Asking

In the most basic sense, someone is a thought leader because they have answers. They have experience that a specific audience is seeking to learn from.

When looking to create content for an audience, you need to first determine who your audience is and what their interests may be. Even further, if you can determine the daily, small pain points this audience experiences, you can focus your content on addressing those pain points.

One of our long term clients shares their immense collective experience in retained search on their blog. They try to anticipate the questions their clients might have and then write a helpful post to provide the answer.

Tip: You can learn the exact information your audience is looking for by tracking the search queries made on your site.

2. Give Your Audience an Opportunity to Engage

It’s an easy temptation to allow your blog to become a one way form of communication. We can sometimes rest on a feeling of safety and security by imagining we’re just dumping our content into the world for our readers to just consume as-is.

However, we must give our audience an opportunity to engage.

Thought Leaders use their content as a starting point for further engagement with their audience. The ability to actually bring experience to a conversation is key to building thought leadership – not just the ability to scream facts from your own soapbox.

A couple of ways to pursue engagement with your audience:

Give visitors the opportunity to comment on your blog posts.

For me, the best part of most informational posts is an active comment section. Many times, your post alone isn’t enough to answer the questions someone may be searching for. However, if the comments are active, it is likely someone else has engaged with you to pull more valuable information out of the topic.

Ultimately, your blog posts can be considered a way to begin initiate the conversation with your audience and the comments, your greatest opportunities to let your expertise shine.

Actively engage on Social Media

Active engagement on social media gives you an outlet for your content. It allows you to build up a community in a more personal way and engage with your audience where they are.

Also, like the considerations above for the comments sections, sharing your blog posts on social media can be a great conversation starter. And conversation and engagement is the best way to build yourself as a thought leader.

We’d love to hear from you and about your journey of thought leadership. Comment below if you like or send us a message.

Is There a WordPress Enterprise Edition?

Software tends to have “editions”, “levels”, and version numbers. How does WordPress fit in? Is there a WordPress Enterprise “Edition”?

wordpress-enterprise-edition

 

The most confusing part is… there are actually two types of WordPress…

1. WordPress.com / Hosted Platform

This is the flavor of WordPress you can sign up for at wordpress.com. It is a powerful, free tool you can sign up for and be off blogging within minutes. Unless you upgrade, your site domain name will end in “.wordpress.com” This type of WordPress is not ideal for business or enterprise use. There are some good upgrades available but you don’t have server access and the ability to configure function and aesthetics is relatively limited.

2. WordPress.org / Self-hosted / Software

The other type of WordPress is WordPress the software, this is found at wordpress.org. A flavor of this software actually runs the WordPress.com example above. This is the Open Source software that can be run on a server you control.

This is the software we develop on top of and what we mean when we say “WordPress”. This Content Management System (CMS) can flexibly adapt and be a great fit for enterprise needs. It can be a blogging tool, a marketing site, a member portal, a dynamic application – or any combination. It is immensely powerful and well-suited for enterprise use.

Is There a WordPress Enterprise Edition?

No, when speaking of WordPress there is only one software edition. There is a multisite variant of WordPress but it is still all part of the same WordPress. The blogger sharing stories of their travels for their family to read and the Fortune 100 website running WordPress are on essentially the same platform. Granted, there are many ways the software can be extended to make it more suitable to the specific needs of large enterprise companies.

What About WordPress Version Numbers?

Much like operating systems where you have “Windows 7” or “Mac OS X”,  WordPress has version numbers and is constantly improving. For example, WordPress is currently at version “4.7.1”. WordPress iterates rapidly with about 3-4 major releases a year.  These updates generally break down into…

Major Update Releases

This would be 4.7 or 4.8 – this type of update usually has great new features and advancements.

Point Releases / Bugfix / Security Releases

These would be like 4.7.1 or 4.7.2 – they usually fix little bugs or in very rare cases patch a security vulnerability.

Fun fact, each WordPress release is named in honor of a jazz musician.

wordpress-4.6

WordPress is a terrific platform for enterprise use. It has the features, security, scalability, and corporate adoption to make it a terrific contender for blogs, a CMS, or even an Application Framework.
Even though there isn’t a WordPress Enterprise Edition per se, WordPress can be easily tailored to the particular needs of large enterprise companies.

Building a Website in Reverse

Building a website in a linear way fails to meet the essential purpose of a website…

lego house building in reverse

Approaching your website with technical or design aspects first is not as effective as starting with end goals and working everything towards those.

Begin with the end in mind

Write down the essential end-results the site is supposed to accomplish. These are likely similar goals to your business in general. A few examples to help jump start the process…

  • Gain more customers
  • Serve existing customers

Then move a level deeper to…

Specific Website End Goals

  • Communicate to a visitor the pain your company solves or the need it fills
  • Get people to sign up for your email list
  • Download a whitepaper
  • Contact you (form, email, phone)
  • Submit a support request

Once you have identified the things you want to happen, the rest falls into place. It is only at this point that you can properly fill in all the other site requirements to make sure these items are met. Aspects like…

  • Make sure the site loads quickly
  • Have content that drives traffic to get people viewing
  • Intentional layouts that make sure the important goals are met

We love helping companies come up with an end-to-end strategy for a website rebuild. Send us a message and we’d be happy to chat about your situation.

Time’s up? Why You Might Need a Website Redesign

wordpress-website-redesign

A website redesign can be just the fresh start to reinvigorate your organization’s web efforts. We’re serious and this isn’t about building our business. Here’s why…

1. Web technology and design change quickly

Let’s look at just a few recent big shifts (dates are debatable and just for a rough idea)…

  • 2008  Social Media becomes mainstream with Facebook and Twitter gaining widespread adoption. The stereotypical characteristics of Web 2.0 are starting to die out!
  • 2010  Mobile revolution kicks into high gear. Your site had better look good on mobile / tablet.
  • 2012  Broadband becomes ubiquitous through much of the industrialized world. Fast speeds mean sites can be more content rich with videos and big imagery
  • 2015  A renewed focus on Site Speed as mobile use is accounting for a massive portion of traffic.
  • 2016  Google AMP and Facebook Instant debut trying to help content publishers provide super-fast loading on mobile
              Securely encrypting your traffic (HTTPS) is suddenly best practice.

There are usually a few big impact changes within 2-3 years. These shifts I mention don’t even begin to talk about the massive changes in aesthetics and design!

Minimalism, Skeuomorphism, flat design, material design, waterfall layouts – design philosophy advances and improves all the time. A fun exercise is to use the Wayback Machine and see what your company site or your favorite sites looked like years ago.

A general rule of thumb is you likely need a new site or at least an evolved site every 3-5 years. 

2. You likely know more about how your website is getting used

Hopefully you’ve been tracking how people use your site and know which pages they visit, how engaged they are with each, and the typical flows from one page to the next. Doing a redesign / rebuild forces you to confront this and ask honest questions about what should get cut out.

3. It shows your company is alive and thriving

A new site sends strong messages to your customers. It indicates to them that your business is doing well. It might help them feel the love with a site that better serves them. A new site is also a great time to drum up some PR and get some brand exposure.

What does a new redesign / rebuild entail?

A new redesign doesn’t have to be a complete upheaval or a total rebuild from the ground up. For many reasons a ground-zero rebuild may rock the boat SEO-wise. If you are already on a Content Management System you love (yay WordPress) you can likely just re-skin and modify layouts. This type of more superficial rebuild likely won’t result in you deleting pages or changing URLs which is some of the aspects that can give your SEO a shakeup.

Maybe “Evolutionary Redesign” is a better approach for you?

This may seem opposite from everything we’ve been saying up to this point but in many cases Evolutionary Redesign can be a better approach than an entirely new website.

Consider a more mild evolutionary (as opposed to revolutionary) approach only if most of these are true:

  • Your CMS is working well for you
  • The site has increasing and trackable success
  • The design is working and could be great with minor tweaks (e.g. fonts, padding)
  • The site works well on mobile / tablet
  • The site loads quickly
  • Your users give you positive feedback

If the above don’t hold true, it might be a sign that you need to pursue a more aggressive redesign / rebuild.

The aspects you may want to address in a redesign:

  • Aesthetics – does the site look dated? Does it still feel like the online representation of your offline brand?
  • Site navigation – which menu items are being visited and helpful. Might be time to clean up and re-order.
  • Are there elements that you should get rid of? Ads, banners, useless widgets, distracting sliders, neverending text? Approach the redesign with thoughtful strategy.
  • Are there elements like Social Media sharing, email signups, comments, etc. that were added one-by-one over time. Perhaps these can all be re-worked to be intentional harmonious parts of the design.

Take a look at your competitors. Are they doing new things that might be really smart to borrow some inspiration from?

Dig deep into your analytics to see how people use your site. Google Analytics has some great behavior flow reports

behavior-flow

Sidenote: in our 7 years we have had 5 major site redesigns ourselves.

In sum, it might be a good time to redesign or reassess your website. Wondering if your site is a candidate? Let’s chat and talk through it.

Why Blog SEO Can Be Like Rolling Dice

Blogging can be a fantastic business tool. Getting rankings in Google feels like winning a major award. But it isn’t guaranteed…

seo-rolling-dice

The difficulty is – not every post is a winner. Sometimes you write something you think is great and it just flops. No rankings, no sharing, no comments. It’s painful.

But when you do hit the right nerve and the post is skyrocketing with traffic, top rankings, active sharing, everyone is commenting – it is a glorious feeling.

The Key is Persistence

You’ve got to keep writing knowing that sometimes it will be like a tree falling in the forest that no one hears. Many times you won’t be expecting a post to go anywhere and it blows you away. In a way, blogging is like rolling dice, occasionally you hit the jackpot. So keep rolling!

I thought it would be fun to share a few very unexpected “jackpots” we’ve hit.

Korean Ramen Noodles

spicy-korean-ramen-noodles-150x150

On my personal blog I wrote a blog post sharing delicious Korean Ramen Noodles that I’m crazy about. Some Korean friends in college got me hooked on this spicy ramen. I wrote about it and how you can buy it on Amazon. Before I knew it I was getting traffic for all kinds of Korean Ramen related searches!

Takeaway: Share your passions and loves.  

Accidentally Changed WordPress Site Address

This is my most commented post ever. Published over 6 years it has gained over 150 (grateful) comments and over 18k pageviews! It was born out of a very scary incident when I accidently took down my employer’s popular blog. In my post I shared the solution for if you’ve “accidently changed your WordPress site address“. Turns out people are still making this mistake haha.

seo-reoptimization-wordpress-post

Takeaway: Share problems you’ve faced and solutions you’ve found. 

WordPress Hosting and Maintenance

This is a recent one and frankly unplanned. We provide WordPress Hosting & Maintenance as a key ancillary service. This is a very competitive space and we’re playing with some very large companies. That aside, with a bit of work our hosting page is actually ranking on page 1 for “WordPress Hosting & Maintenance“!

wordpress-hosting-and-maintenance-plans

Takeaway: Even if you are a small player you can rank for longtail keywords. 

One of the most fun parts of our efforts with clients is helping them gain rankings that affect business! Keep blogging!

Fantastic Insights from the Google Analytics Mobile App

insights-in-google-analytics

Google Analytics recently added a really neat tool called “Assistant” that gives you automatic “Insights”.

 

The tool is only available in the Google Analytics Mobile App (available for Android or iPhone) .

Examples of the kinds of goodies the app will give you:

As with all data you need to approach it with wisdom. Not all “insights” are actually insights.

The tool will give you positive and negative insights. Occasionally checking this might alert you to a site issue of which you weren’t aware. Conversely, you might discover one of your posts picked up some steam or a big site linked to you.

This handy Assistant feature is coming to the browser at some point I believe.

Go download the app and login to your Google account. You may find undiscovered gems in your analytics data.

What is “Thought Leadership” and Why Does it Matter?

What is “thought leadership”? Blake alluded to this concept when discussing finding your industry heroes. Let’s take a deeper dive into what “thought leadership” means and why it is important to you.

public-speaker

Thought leaders are the informed opinion leaders and the go-to people in their field of expertise. They are trusted sources who move and inspire people…

Denise Brosseau

This is an excellent definition of “thought leadership”. I love the above quote from Denise Brosseau of the Thought Leadership Lab. It not only defines what a thought leader is, it also shows why being considered a thought leader in your industry is a huge asset for your business.

Becoming a Thought Leader to Build Trust

“They are a trusted source…”

If people like you they’ll listen to you, but if they trust you they’ll do business with you.

Zig Ziglar

Thought leaders have earned the trust of their target audience. They’ve taken their existing assets of wisdom, time, and experience and transformed them into one of the most valuable assets you can have in the sales process and business relationships – trust.

Becoming a Thought Leader to Drive Action

“They are trusted sources who move and inspire people”

Selling can sometimes feel like the dirty part of doing business. We’ve gotten into our industries and built our businesses because we truly believe in what we’re providing – we know we have value to bring to the table. The core of selling is communicating that value.

By becoming a thought leader, you organically create the desire for your solution within your target audience. You become the driver for informing your audience on what they need. In turn, they trust your opinion and judgment. They trust your opinions on your own products or services but ancillary aspects of your industry.

How Does One Become a Thought Leader?

At this point, you may be thinking “That’s great! But how does that help me and my business. I’m not a thought leader”

This is where I get to be a bit of a buzzkill. There isn’t a guaranteed process or a checklist that you can complete to make you successful.

However, there are actionable steps you can start taking today that will help in building your reputation within your industry and help you in the pursuit of becoming a thought leader.

1. Create Content

The greatest thing you can do is to create content that specifically addresses the problems and pain your target audience is experiencing. This can be done via your own blog, guest posts on popular sites within your industry, writing e-books or publishing a traditional book – the list goes on.

This is also not just limited to written content. You can create videos or your own podcasts to allow your audience to digest the wisdom you’re sharing in the way that is most convenient for them.

2. Participate on Social Media

Even if you think your industry is boring, there is still a target audience for your voice on most Social Media networks. Don’t just generate and share your own brilliant thoughts but generously re-share other people who are contributing great thinking.

3. Public Speaking

Are there any industry conferences that you could speak at? Are there opportunities to speak to groups of your industry peers? These can be great opportunities to get your name out there and establish yourself as an authority within your industry.

4. Be Generous with Your Expertise

There is a counterintuitive reality that those who give generously are usually rewarded generously. Don’t be stingy with your counsel. There are appropriate times to charge for your expertise but adopt a position of freely sharing the wisdom you’ve gained.

We love seeing real-world examples. Share with us your “thought leadership” niche in the comments.

5 Most Common Missed Website Opportunities We See Businesses Making

missed-opportunities-website-train-leaving

Pursue these common missed website opportunities and find sweet success with your online efforts.

1. Missing Strategy / Being Thought-less

I’m reminded of the classic line asked of you while checking out at the grocery store: “Did you find everything ok?”. Great, I’ve got 6 anxious people behind me in line and now is the time to help me locate curry powder?

We see companies forming their web presences in the same manner. You need to have thoughtful strategic intent behind every part of your website.

2. Forgetting to Track Traffic or Analyze It

It never ceases to amaze me when I discover a new client has never looked at their analytics or, even worse, has none at all.

It would be like a running a restaurant with the lights out. You wouldn’t know if the restaurant was busy or not. You can’t tell if potential customers are being served. You have no idea if table 10 got the correct order.

You can’t optimize and improve what you don’t track!

3. Not Pursuing Snappy Site-Speed

How fast a web page loads is key to a great user experience and whether people stick around to dig further. The difference between a 2-second page load and a 4-second page load can massively affect your site success. (Here’s a tool we like to check site speed)

4. Letting the Site’s Content Go Stale

Blogging is hard! (Here you go: 4 Blogging Tips) Your company may be fast-moving so keeping the service and team pages updated is a never-ending chore. But wow, can it make a big difference in how people judge your brand. (Don’t forget Social Media!)

Picture this…you look up a local restaurant. The last post on the restaurant’s Facebook page is from two years ago. Half the items on the menu are no longer made or the price has changed. You’ll likely move on to another restaurant option.

Some firms neglect their websites in the same fashion. Your website is an online representation of your offline brand. It is likely to be one of the first and most important impressions of your brand!

5. Neglecting A/B Testing and Conversion Optimization

This one is hard and the most excusable in this list. However, if you have a sufficient level of traffic and clear next steps (e.g. contact forms, email lists, etc.) there may be huge missed opportunity to improve your pitch.

As always, we’re happy to chat and see if we’d be a great fit to help your firm capture opportunities.

Did you catch our recent series on IT vs. Marketing